Early in January we booked a table, until 28/1. However, we received a message that the premiere was delayed and could we consider rescheduling? A goodie bag was promised, on the rescheduled visit...
Of course, we rebooked, as we looked forward to visiting Sigfrids and the new reservation turned into 4/2 instead. It wasn't a pleasant experience though...
We arrived at the appointed time but had to stand in the doorway with our outerwear on, for 10 minutes. Finally, we took matters into our own hands and walked over to the counter to ask where our table was. We had to choose between a table right by the cash register, or downstairs. We chose the first one (no good placement we noticed, as people kept running there to pay). We sat down ourselves at the table. No one came and wished us welcome, left menus or asked if we wanted something to drink. After 15 minutes, we finally got in touch with a guy, who left menus, after we asked. Water, we also had to ask for ourselves...
After another 15 minutes, we had to walk up and ask if anyone could take our order. A guy came, we ordered a glass of red, a beer, a cheeseburger and a seafood stew. No bread, or anything else small, was offered...
Wine and beer came relatively quickly. Then it stopped... After 20 minutes we asked if the food was on its way and it was... another 10 minutes later... I got my cheeseburger (though not as promised with västerbottenaioli, but jalapeñoaioli, which was replaced) and my husband got a plate of shrimp and bread. We looked at each other in surprise. Where is the seafood stew? Unfortunately, it cannot be ordered today, we were told then... 30 minutes later, from the time we ordered... A cheeseburger could be thrown together in 10 minutes, so no worries, we were told (??!!) ... 10 minutes later, there was certainly another cheeseburger on the table (but by then I'd already have to start eating, if I didn't want to eat a cold cheeseburger), totally drenched in mayonnaise and ketchup. It floated all over the plate and looked totally unprofessional! My husband ate a few bites before we looked at each other resignedly and decided to go home...
I walk up to the cash register and am asked if I want to pay. My answer was: Yes, if you think I should need it...? Apparently they thought so... I had to pay for the drink and a cheeseburger, 375 crowns. (The cashier had mental presence enough, to skip the tip button on the pay machine...). Some promised goodie bag, I didn't go home with... On the other hand, I had to pay SEK 140 to Västtrafik, to get back and forth to Sigfrids...
The review I have given here, is the same one I emailed directly to Sigfrids, along with a cancellation for 8 people, on a reservation that I previously made. I have received a response regarding the cancellation but no apology or explanation for the substandard treatment. That's really bad of Sigfrids!
Early in January we booked a table, until 28/1. However, we received a message that the premiere was delayed and could we consider rescheduling? A goodie bag was promised, on the rescheduled visit...
Of course, we rebooked, as we looked forward to visiting Sigfrids and the new reservation t...
