Warning for Sängvaruhuset Elgen and Qliro due to extremely careless handling of administration or in the worst case, attempts at fraud with a false invoice! Do not shop from Sängvaruhuset Elgen. I purchased a Hästen mattress for over 30,000 SEK from them and the following has happened: (1) First, no delivery at all; (2) Then Sängvaruhuset sends two mattresses; (3) When I receive a notification from DHL that two deliveries will come, I call Sängvaruhuset and point out that I only ordered one mattress; (4) Sängvaruhuset then cancels the deliveries for both mattresses, and when DHL calls me wondering if this is correct, I have to call Sängvaruhuset again to ensure they re-book the delivery of one mattress; (5) I finally receive the delivery of the mattress and pay the invoice that came via Qliro; (6) I then receive a demand from Sängvaruhuset / Qliro for another invoice of over 30,000 SEK and I contact them and show that I have already paid the invoice; (7) I then receive a response from Sängvaruhuset saying that I still have to pay invoice number two (for a product I point out to them that I did not order and did not receive); (8) I have now sent them proof again that I paid the invoice for the mattress I ordered and received and asked them to credit the new incorrect invoice, and I got a voicemail back saying they would sort this while I am also receiving an interest invoice from Qliro for the incorrect invoice for something I did not purchase :)
I am now very tired of having to spend hours dealing with Sängvaruhuset's and Qliro's obviously inadequate capabilities with administration and customer handling. More to follow, including a response on this FB page that will of course say that Sängvaruhuset Elgen and Qliro have done nothing wrong :) I strongly advise you against dealing with Sängvaruhuset Elgen and Qliro. Anders
Warning for Sängvaruhuset Elgen and Qliro due to extremely careless handling of administration or in the worst case, attempts at fraud with a false invoice! Do not shop from Sängvaruhuset Elgen. I purchased a Hästen mattress for over 30,000 SEK from them and the following has hap...
Warning for Sängvaruhuset Elgen and Qliro due to extremely careless handling of administration or in the worst case attempted fraud with false invoices! Do not buy from Sängvaruhuset Elgen. I have bought a Hästen mattress for over 30000 SEK from them and the following has happened: (1) At first, no living will come at all; (2) Then the Bedding Store sends two mattresses; (3) When I am told by DHL that two deliveries will arrive, I call the Sängvaruhuset and point out that I have only ordered one mattress; (4) The Bedding Store then cancels the deliveries for both mattresses and when DHL calls me and asks if this is correct, I have to call the Bedding Store again and make sure that they re-book the delivery of a mattress; (5) I get the delivery of the mattress in the end and pay the invoice that came via Qliro; (6) I then receive a demand from Sängvaruhuset / Qliro for another invoice of just over 30000 SEK and I contact them and show that I have already paid the invoice; (7) I then get a reply from the Sängvaruhuset that I still have to pay invoice number two (for an item that I point out to them that I did not order and did not receive); (8) I have now again sent them proof that I paid the invoice for the mattress I ordered and received and asked them to credit the new incorrect invoice and received a voice message back that they will arrange this at the same time as I receive an interest invoice from Qliro on the incorrect invoice for something I did not buy :)
I am now very tired of having to spend a lot of hours managing Sängvaruhuset's and Qliro's apparently substandard ability with administration and customer management. To be continued including a reply on this FB page which of course will say that Sängvaruhuset Elgen and Qliro have done nothing wrong :) I strongly advise you not to have and do with Sängvaruhuset Elgen and Qliro. Anders
Warning for Sängvaruhuset Elgen and Qliro due to extremely careless handling of administration or in the worst case attempted fraud with false invoices! Do not buy from Sängvaruhuset Elgen. I have bought a Hästen mattress for over 30000 SEK from them and the following has happene...
