Review of Nathalie Schuterman – by Thore E.
This text has been translated automatically.
Avoid shopping on the Nathalie Schuterman ....!
A bit weird call, when we talk about Sweden's most exclusive multibrand store, mainly for women.
The shop is the premier of the country's most exclusive shopping street; Birger Jarlsgatan, and is addressed to an audience that does not necessarily represent the mean of the Swedish population. It offers the most expensive and exclusive brands, and when my wife had long wanted a bag from Saint Laurent, it was that we visited the store in september 2015.
Last week we discovered that two of the six buds in your purse is gone. These knobs are screwed to a bolt in the bottom of your purse and will naturally protect your bag from dirt and moisture if it is placed on the ground. When we last walked near Birger Jarlsgatan was tempting to sit Nathalie Schuterman visit.
The first vendor we met took at once a standoffish attitude, and asked immediately after the receipt of the bag. It had we not with us, we said, and emphasized that there was no need to complain about the bag itself, but just order another two knobs which can easily be screwed in place. The answer was that this was impossible without a receipt at the bag was purchased in this store.
The salesman called the "Complaint"-salesman. This lady was as repellent as the first and went on to say that the receipt was necessary to make sure the bag was real! Just like we would have come in this shop with a "fake" bag and the requested service on this ...! We encouraged her to spend one minute on the bag to secure the authenticity, but she would not, and just repeated that without proof, there was no store could do.
In another universe, parallel to the Nathalie Schuterman staff live, would first immediately have asked how she could help, maybe regretted the trouble with your purse and immediately noted the need to order two extra protective buds. Maybe she also noted the name and phone number so that the information can be given when the buds arrived shop, or perhaps would also address have been noted so that the buds would be sent to the customer's home...?
Our simple conclusion is that because we often visit other cities with at least as good shopping as the Nathalie Schuterman offers, we will the next time put the purchase there instead. It invites we at other customers who appreciate good service.