Reviews of Sängvaruhuset Elgen

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Incredibly nice service. Knowledgeable staff and nice shop.

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The Elgen bed department store has something that other stores lack. Fantastic service, good selection and incredibly nice staff. They make you feel well taken care of. Cozy store where the staff is always ready to help. Even though I have changed my order several times, I am well treated. Looking forward to my new bed. Will never shop anywhere else. Highly recommend!

The Elgen bed department store has something that other stores lack. Fantastic service, good selection and incredibly nice staff. They make you feel well taken care of. Cozy store where the staff is always ready to help. Even though I have changed my order several times, I am well treated. Looking f... Show full »

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Warning for Sängvaruhuset Elgen and Qliro due to extremely careless handling of administration or in the worst case attempted fraud with false invoices! Do not buy from Sängvaruhuset Elgen.
I have bought a Hästen mattress for over 30000 SEK from them and the following has happened:
(1) At first, no living will come at all;
(2) Then the Bedding Store sends two mattresses;
(3) When I am told by DHL that two deliveries will arrive, I call the Sängvaruhuset and point out that I have only ordered one mattress;
(4) The Bedding Store then cancels the deliveries for both mattresses and when DHL calls me and asks if this is correct, I have to call the Bedding Store again and make sure that they re-book the delivery of a mattress;
(5) I get the delivery of the mattress in the end and pay the invoice that came via Qliro;
(6) I then receive a demand from Sängvaruhuset / Qliro for another invoice of just over 30000 SEK and I contact them and show that I have already paid the invoice;
(7) I then get a reply from the Sängvaruhuset that I still have to pay invoice number two (for an item that I point out to them that I did not order and did not receive);
(8) I have now again sent them proof that I paid the invoice for the mattress I ordered and received and asked them to credit the new incorrect invoice and received a voice message back that they will arrange this at the same time as I receive an interest invoice from Qliro on the incorrect invoice for something I did not buy :)

I am now very tired of having to spend a lot of hours managing Sängvaruhuset's and Qliro's apparently substandard ability with administration and customer management. To be continued including a reply on this FB page which of course will say that Sängvaruhuset Elgen and Qliro have done nothing wrong :) I strongly advise you not to have and do with Sängvaruhuset Elgen and Qliro. Anders

Warning for Sängvaruhuset Elgen and Qliro due to extremely careless handling of administration or in the worst case attempted fraud with false invoices! Do not buy from Sängvaruhuset Elgen.
I have bought a Hästen mattress for over 30000 SEK from them and the following has happene... Show full »