Review of Franks Ur – by Robert S.
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I would replace a screw on my watch strap. I thought this would be quick and easy, but it took over 5 weeks before I got the watch back.
I got it back after 2 weeks and they had not screwed in the screw; it was loose, and there were three large scratches around the screw hole on the watch.
Then it took another 3 weeks before they managed to screw in the screw and polish a bit on the scratches. This cost me 500 SEK.
I called them every week to find out what was happening with my watch and never received any other answer than that it is still with the watchmaker.