Review of Bromma Blocks – by Kavosh R.
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"Shopped at Bromma Blocks for a little over two years. Forgot the parking disc on one occasion when we were shopping and received a parking ticket. I contacted customer service and explained that we had missed the parking disc but that we had a receipt from a store that showed only a four-minute difference between the purchase and the parking ticket. I was told to contact Smart Park, which after a phone call gave a firm no. I contacted customer service again to get help with the matter, but received a short copy-and-paste reply saying it could not be helpful. I then contacted both the marketing manager and the center manager to ask how they stand regarding the customer service they provide. I received no response at all. I also wrote that we have shopped for several thousand over these years and wondered whether it is not worth helping a customer in this case to retain customers, but got no answer there either. Our reply to Bromma Blocks is thank you and goodbye; we now choose to shop at another shopping center. Tip for the future: It may be worth considering that your stores (Jula, Rusta, Elgiganten, XXL, and others) may not think this is well managed by you when they lose customers because of your poor customer service."