I went here in August and asked for my shellac polish to be removed. I don't live in Stockholm so obviously the polish was done at a different salon and I was prepared to pay for the removal. They gave me an appointment for an hour later. I came back and the lady who did my nails kept asking me if I wanted polish and all these other services. I kept saying no I just want my shellac removed. When I went to pay they charged me 400 SEK so I complained because that is a lot of money for just removing my nail polish which usually costs $5-$10. I was told they don't offer only gel polish removal as a service so I was charged for a full manicure even though I refused all of the services provided in a manicure. Essentially they charged me for a service I did not receive and didn't bother to tell me this from the start. If someone asks for a service you don't provide, you cannot just charge them a ridiculous amount of money for it. Quite possibly the worst customer service I have ever experienced
I went here in August and asked for my shellac polish to be removed. I don't live in Stockholm so obviously the polish was done at a different salon and I was prepared to pay for the removal. They gave me an appointment for an hour later. I came back and the lady who did my nails kept asking me...
