Review of Yasuragi – by Mohammad Q.
This text has been translated automatically.
Nightmare at Yashuragi hotel, the night I have ever had in my life.\r\n\r\nI was invited by my workplace to participate in a meeting at Yasuragi hotel, Saltsjö-Boo, Hasseludden, Hamndalsvägen 6. I had read previously good reviews about the hotel, but unfortunately I have had a nightmare at the hotel. When I took the first spoonful of dessert there, something very solid came into my mouth (stone, almond shell, etc.?), I suddenly felt a strong pain with a voice to break teeth. I was shocked and spitted out everything in my mouth. I left the restaurant calmly without disturbance or criticism from the staff out of respect for my colleagues and the guests. I immediately went to the reception and told the receptionist about what happened to me, she was very sympathetic to me, wrote a damage report, called the restaurant manager, he came immediately, was sorry and apologized. I met the next day one of the managers C.E, who was also sympathetic to me, promised me that the hotel would pay for my dental treatment, he wrote down name, email and phone number on a small sheet and left it for me to submit the dentist’s bill to him after the dentist visit. The hotel’s CEO emailed me after 3 days, stating that she wants to avoid taking financial responsibility for the incident because I did not preserve my spit as evidence of the incident, nor did the restaurant manager and receptionist ask me about my spit at the time of the incident. The manager C.E asked the day after as well. From the CEO’s email I understand that she does not trust the receptionist, the restaurant manager, manager C.E, all my colleagues who were with me at the restaurant, she does not trust the dentist’s treatment plan and information about urgent dental treatment that I have received?! It does not make sense how a person employed as CEO of a large hotel like Yasuragi hotel would demand from an injured person who suddenly experienced severe pain and shock to have concentration at the time of the incident to collect their spit and save it for a few days as evidence and show it later to the CEO so that she might possibly accept responsibility for negligence and lack of control by the restaurant staff. I have a question, why does Yasuragi hotel’s CEO try at all costs to defend the mistake at the hotel and not consider guests’ lives, health and finances. I will pay as a conference participant for only one night at Yasuragi hotel 20,000 kronor for treatment and repair of my tooth in addition to the pain and the loss of my physical and mental health.