Review of Villa Valentina – by Roxana S.
This text has been translated automatically.
Today, June 12, 2026, I visited the newly opened restaurant. Unfortunately, I must say that the service was very poor, which negatively affected the entire experience.
We ordered champagne but were not served any water at the table. I had to ask for water myself, and when the bottle later ran out I also had to go and fetch a new one myself. This is not the level of service you expect at a restaurant that wants to present a professional impression.
The food, on the other hand, was very well prepared and of high quality. It makes it even more disappointing that the service did not match the same level. When we were eating our main course, we would have appreciated being asked if we wanted a suitable wine to accompany the meal, but no one in the staff took the initiative.
We tried several times to get in touch with the serving staff, but without success. In the end, we got tired of constantly having to seek attention to get service. We therefore chose to ask for the bill and leave the restaurant earlier than planned.
Overall, this was not a good restaurant experience. I conveyed my criticism to the maître d', who received the comments in a professional manner, which I appreciate.
The serving staff needs to be considerably more attentive to the guests and their needs. I have visited many restaurants over the years, and this level of service is among the worst I have experienced. A restaurant cannot rely on casual tourists filling the tables. To build a good reputation, guests must feel well taken care of and want to come back.
Shape up. The food deserves considerably better service than what was offered this afternoon.
Hej Roxana,
Tack för att du tog dig tiden att dela med dig av din upplevelse hos oss på Villa Valentina. Det är glädjande att höra att du uppskattade maten och vi är ledsna över att servicen inte höll den nivå du med förväntade dig.
Som nyöppnad restaurang arbetar vi fortfarande med att sätta rutiner och få alla delar av upplevelsen att fungera sömlöst, och det är ingen ursäkt för att du inte kände dig uppmärksammad och omhändertagen under ditt besök. Det du beskriver är självklart inte den nivå av service vi strävar efter, och inte heller den känsla vi vill att våra gäster ska lämna Villa Valentina med.
Vi uppskattar också att du tog dig tid att framföra dina synpunkter direkt till vår hovmästare under besöket.
Om du vill komma i kontakt med oss är du varmt välkommen att höra av dig till [email protected].
Vi hoppas få möjligheten att välkomna dig tillbaka och ge dig den upplevelse som både maten och Villa Valentina förtjänar att erbjuda.
Vänliga hälsningar,
Johan på Villa Valentina