Review of Jacqueline's – by Anna G.

I went for lunch there with work colleagues in November and it was a total disaster. Several of us ordered steak and it took one hour to arrive. And it was a late lunch. Meaning the food was served at 13:35! We enquired several times before that but no one came with a sincere apology, and definitely not proactively. We ordered bread because we were starving and it finally arrived at the same time as the steaks! We were told not to worry, we wouldn’t have to pay for the bread. Then the steak was cold AND it was overcooked. I asked to talk to the manager who came reluctantly practically saying that it was our fault for ordering steak at lunch time.
In the end, he announced, the whole meal would be free, but he told us in such ungracious terms, it felt like a slap in the face: “you won’t need to pay, just eat and then you can leave” were more or less his words.
So, no, I will not be going back and neither are my colleagues. But instead of 1 star, they get 2.