Review of Lasse i Gatan – by Veronica M.
This text has been translated automatically.
Me and my husband were going to celebrate my birthday afterwards and have a cozy evening on 27/5. We have dinner at a restaurant in the Old Town and then move on to a restaurant on Stadsholmen that has always had the sound of everything you expect in the restaurant industry plus a little more, service, humanity, history and above all kindness! Lasse in the street. We sit down at a table where it doesn't say "reserved" and think that it's ok. We sit for a while and sip on the good beer and wine that we bought from the bar. After about 10 minutes, a woman comes up to us (blonde) who says "you are not allowed to sit here, only dinner guests are allowed to sit here, leave! Of course, we are shocked by the statement. Sure, it can be reserved for other guests, but you can express this in a more human and service-like way. "Excuse me, but this table is only reserved for reserved guests, could you sit somewhere else?" Or something like that... We had to move and sit in a different place. At this point, I am somewhat annoyed and express it by saying "it is really abysmal service here, how can you say that in such an unpleasant way and that I will go ahead with this".
When we have finished our glasses, my husband goes to buy in the bar and is then met by "you are not allowed to order here, you do not seem to want to be here". My husband then walks up to me and says, "we can't order, they want us to leave". Of course I'm shocked and want to confront/discuss this that I've just been told. I go to the bar and talk to two young ladies who both complain that they felt "threatened" by my statement, i.e. "I will go ahead with this, there are limits to how you can behave towards your customers". I ask one of the women (with dark hair) what she bases this decision on and what rules are the basis for that decision. She then replies irritably "it doesn't matter what you say, I won't serve you"! After this, a security guard comes up to me and we discuss the last twenty minutes of the event. She is understanding but insists that nothing can be done about the situation, if the bar staff has decided that I/we cannot be served, it is so. I then ask what I can do, to which she replies "not so much, you can write to the restaurant and explain how you feel and you can write on pages where you can rate the restaurant, but you can't do much more than that"...
With those words, we left. No problem, but right should be right!
I think this is absurd, that one or more people can be refused at the bar of a restaurant by staff, because they heard something that bothered them only by personal vendetta. I would like this to be overlooked, that your staff learn what service is and how to treat customers, and that they learn to answer questions such as "on what grounds, laws and regulations do you give yourself the right to throw us out"? This is what makes a business like this grow, something I have learned after many years in the service industry. Justice must always prevail, both for staff and for those of us who choose to visit these places. The staff shall always be permeated by a sense of service and friendliness towards their customers. I am hugely disappointed in what my husband and I have been subjected to by young women employed in this bar and in my world they have nothing to do in the service profession.