Review of Centralbadet – by Hanna E.
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First would like to add that would give 0 stars if only it were possible. Have bought 12 times punch cards that I should be able to use sunday - fr . When I arrive, only those who bought "representatives" are allowed to enter and I, who had already paid for my visit, had to place myself on the queue?? Not that I would have been able to go out into town, but you had to sit in their premises, sit and wait. After 3 hours of waiting, when no entry had been made, I walked towards the front desk upset about the situation. Asked that what happens to my punch card if I can't use it if every time it is the same that I have to wait at least 3 hours and still I'm not guaranteed to get a place. Will I get my money back?." No, you can't," was the answer. "So you refuse to let me in and give seats to those who pay an extra 100 SEK for it and I have to wait at least 3 hours to get in? I have no possibility whatsoever wait every time 3 hours to get into the spa that I already paid for "yes, we will let you in but later and it's free choice to stay and wait, you won't get money back" replies the teacher at the service desk smiling on her face. That Centralbadet can waste my time 3 hours every time I visit them is incomprehensible. I can't do anything during the hours I'm waiting. This cannot be a completely objective way of dealing with the situation towards customers who have already paid for their visits. Tomorrow I'm going to file a complaint against consumer guidance and take the case further, there must be something that is reasonable but this what the center expects from customers who have already paid for their visit is completely sick!!
So bad treatment, customer service, organized. You can't put people in a queue, but make sure in the current situation that no matter what you have bought, each person can stay in the spa for only 3 hours or something similar. Organize a little better that those who are in the queue can get in during a reasonable waiting time. Centralbad's handling of the situation is really beneath all criticism. Ready to vomit on the reception! Dumbest comments I've heard in a long time, behind the service desk. I wonder who is the boss behind idiotism, fire them and get someone with sensible solutions.