Reviews of Centralbadet

To begin with. On the day of reservation my boyfriend got sick, the support told him the visit is non refundable and we can’t change the date due to sickness. Later on they agreed to change the date just after showing a certificate from doctor. Like what???
So we were at Centralbadet today and one thing I can say for sure- it’s not worth the money.
The lady handing out the towels had such an attitude and she wasn’t nice to us.
Most of the staff didn’t speak Swedish and English as well. We had troubles communicating.
The place is very crowded, why let so many people in at the same time.
What you got doesn’t match the price, you get access to one pool, weird jacuzzis and foot bath. The only thing I liked is the saunas.
When I came in the changing roomed there were no shelf’s for shoes so the shoes were laying all over the place and it was impossible to go.
The whole building is confusing, you go up and down and to get to restaurant you need to go floor down and floor up?
The sun terrace is another story…. I thought it would be something there but no. There was no good signing. To get up there you go through a living house with apartments??? So anyone can see you half naked. I came up there and it was just snow and the workout machines covered in snow (rust?).
It was also quite weird that the restaurant is both for spa clients and just everyone.
If you want to see beautiful architecture and that’s it- it’s the place for you. If you’re expecting a nice relaxing experience I recommend to choose another place.

To begin with. On the day of reservation my boyfriend got sick, the support told him the visit is non refundable and we can’t change the date due to sickness. Later on they agreed to change the date just after showing a certificate from doctor. Like what???
So we were at Centralbadet today... Show full »

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The service in this place is absolutely terrible. Do not visit!!!!

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First would like to add that would give 0 stars if only it were possible. Have bought 12 times punch cards that I should be able to use sunday - fr . When I arrive, only those who bought "representatives" are allowed to enter and I, who had already paid for my visit, had to place myself on the queue?? Not that I would have been able to go out into town, but you had to sit in their premises, sit and wait. After 3 hours of waiting, when no entry had been made, I walked towards the front desk upset about the situation. Asked that what happens to my punch card if I can't use it if every time it is the same that I have to wait at least 3 hours and still I'm not guaranteed to get a place. Will I get my money back?." No, you can't," was the answer. "So you refuse to let me in and give seats to those who pay an extra 100 SEK for it and I have to wait at least 3 hours to get in? I have no possibility whatsoever wait every time 3 hours to get into the spa that I already paid for "yes, we will let you in but later and it's free choice to stay and wait, you won't get money back" replies the teacher at the service desk smiling on her face. That Centralbadet can waste my time 3 hours every time I visit them is incomprehensible. I can't do anything during the hours I'm waiting. This cannot be a completely objective way of dealing with the situation towards customers who have already paid for their visits. Tomorrow I'm going to file a complaint against consumer guidance and take the case further, there must be something that is reasonable but this what the center expects from customers who have already paid for their visit is completely sick!!

So bad treatment, customer service, organized. You can't put people in a queue, but make sure in the current situation that no matter what you have bought, each person can stay in the spa for only 3 hours or something similar. Organize a little better that those who are in the queue can get in during a reasonable waiting time. Centralbad's handling of the situation is really beneath all criticism. Ready to vomit on the reception! Dumbest comments I've heard in a long time, behind the service desk. I wonder who is the boss behind idiotism, fire them and get someone with sensible solutions.

First would like to add that would give 0 stars if only it were possible. Have bought 12 times punch cards that I should be able to use sunday - fr . When I arrive, only those who bought "representatives" are allowed to enter and I, who had already paid for my visit, had to place myself on... Show full »

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Been there several times and had a cozy time but the last time was horrible. The receptionist was completely inhuman. Had bought gift cards to be used in the spring but then covid19 happened and a family member became very seriously ill (respirator for 6 weeks) and we didn't think about the expiration date at all. When I got there I was met by a receptionist who just coldly said "it doesn't apply anymore", "no we can't do anything", "you have to buy something new" I asked her if we could talk to someone responsible "I'm the one responsible" I got the answer. I'm going to try to take this further and if I don't get my money back or can use what I paid for, I will never visit the place again and everyone I know will know how they treat their customers.

Been there several times and had a cozy time but the last time was horrible. The receptionist was completely inhuman. Had bought gift cards to be used in the spring but then covid19 happened and a family member became very seriously ill (respirator for 6 weeks) and we didn't think about the exp... Show full »

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Never buy a gift card at Centralbadet, if you miss the expiration date, you will only get a snooty message that you should have read the small print on the back and come earlier. Never again, Sweden's worst customer service. Now I have the pleasure of telling my mother's other children and grandchildren that there was no gift, Centralbadet does not care that the recipient of the gift card is over 75 years old and could not come because of the Covid restrictions, it is apparently our problem.

Never buy a gift card at Centralbadet, if you miss the expiration date, you will only get a snooty message that you should have read the small print on the back and come earlier. Never again, Sweden's worst customer service. Now I have the pleasure of telling my mother's other children and... Show full »

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They said that our gift certificates (ordered online from England were used (Christmas gift). When we wondered we got a business card and the threat that they would call on guard if we didn't leave the bath right away.
(We are an elderly couple who intended us a pleasant afternoon m yoga classes) When we said that we ordered yoga, we said that they would charge us for this.
Creepy

They said that our gift certificates (ordered online from England were used (Christmas gift). When we wondered we got a business card and the threat that they would call on guard if we didn't leave the bath right away.
(We are an elderly couple who intended us a pleasant afternoon m yoga c... Show full »

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Have visited central park for many years, however, the service over the years has become increasingly worse. My clip card had expired a few days earlier, where the 3-4 clip remained. The date of the card is not revealed but only digital when the blips on arrival. We got on the ground that it had expired a few days earlier, when there were only 6 months of validity and not an entire year as promised on the website! It was basically empty at central Park this Sunday and we were denied the use of clips .... the receptionist message, however, that we could have had the validity period extended if we had approached them a couple of days before, before the card had expired ...

We were very disappointed, and found that about 2000 kroner had been burning inside ... We're never more Central baths. Central Park has lost two regular customers who also used their treatments. We visit nowadays sturebadet, which we have much better experiences.

Furthermore, we also mailed centralbadet in question without receiving a response.

Have visited central park for many years, however, the service over the years has become increasingly worse. My clip card had expired a few days earlier, where the 3-4 clip remained. The date of the card is not revealed but only digital when the blips on arrival. We got on the ground that it had exp... Show full »