Reviews of Centralbadet

To begin with. On the day of reservation my boyfriend got sick, the support told him the visit is non refundable and we can’t change the date due to sickness. Later on they agreed to change the date just after showing a certificate from doctor. Like what???
So we were at Centralbadet today and one thing I can say for sure- it’s not worth the money.
The lady handing out the towels had such an attitude and she wasn’t nice to us.
Most of the staff didn’t speak Swedish and English as well. We had troubles communicating.
The place is very crowded, why let so many people in at the same time.
What you got doesn’t match the price, you get access to one pool, weird jacuzzis and foot bath. The only thing I liked is the saunas.
When I came in the changing roomed there were no shelf’s for shoes so the shoes were laying all over the place and it was impossible to go.
The whole building is confusing, you go up and down and to get to restaurant you need to go floor down and floor up?
The sun terrace is another story…. I thought it would be something there but no. There was no good signing. To get up there you go through a living house with apartments??? So anyone can see you half naked. I came up there and it was just snow and the workout machines covered in snow (rust?).
It was also quite weird that the restaurant is both for spa clients and just everyone.
If you want to see beautiful architecture and that’s it- it’s the place for you. If you’re expecting a nice relaxing experience I recommend to choose another place.

To begin with. On the day of reservation my boyfriend got sick, the support told him the visit is non refundable and we can’t change the date due to sickness. Later on they agreed to change the date just after showing a certificate from doctor. Like what???
So we were at Centralbadet today... Show full »

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Have visited central park for many years, however, the service over the years has become increasingly worse. My clip card had expired a few days earlier, where the 3-4 clip remained. The date of the card is not revealed but only digital when the blips on arrival. We got on the ground that it had expired a few days earlier, when there were only 6 months of validity and not an entire year as promised on the website! It was basically empty at central Park this Sunday and we were denied the use of clips .... the receptionist message, however, that we could have had the validity period extended if we had approached them a couple of days before, before the card had expired ...

We were very disappointed, and found that about 2000 kroner had been burning inside ... We're never more Central baths. Central Park has lost two regular customers who also used their treatments. We visit nowadays sturebadet, which we have much better experiences.

Furthermore, we also mailed centralbadet in question without receiving a response.

Have visited central park for many years, however, the service over the years has become increasingly worse. My clip card had expired a few days earlier, where the 3-4 clip remained. The date of the card is not revealed but only digital when the blips on arrival. We got on the ground that it had exp... Show full »

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The service in this place is absolutely terrible. Do not visit!!!!

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First would like to add that would give 0 stars if only it were possible. Have bought 12 times punch cards that I should be able to use sunday - fr . When I arrive, only those who bought "representatives" are allowed to enter and I, who had already paid for my visit, had to place myself on the queue?? Not that I would have been able to go out into town, but you had to sit in their premises, sit and wait. After 3 hours of waiting, when no entry had been made, I walked towards the front desk upset about the situation. Asked that what happens to my punch card if I can't use it if every time it is the same that I have to wait at least 3 hours and still I'm not guaranteed to get a place. Will I get my money back?." No, you can't," was the answer. "So you refuse to let me in and give seats to those who pay an extra 100 SEK for it and I have to wait at least 3 hours to get in? I have no possibility whatsoever wait every time 3 hours to get into the spa that I already paid for "yes, we will let you in but later and it's free choice to stay and wait, you won't get money back" replies the teacher at the service desk smiling on her face. That Centralbadet can waste my time 3 hours every time I visit them is incomprehensible. I can't do anything during the hours I'm waiting. This cannot be a completely objective way of dealing with the situation towards customers who have already paid for their visits. Tomorrow I'm going to file a complaint against consumer guidance and take the case further, there must be something that is reasonable but this what the center expects from customers who have already paid for their visit is completely sick!!

So bad treatment, customer service, organized. You can't put people in a queue, but make sure in the current situation that no matter what you have bought, each person can stay in the spa for only 3 hours or something similar. Organize a little better that those who are in the queue can get in during a reasonable waiting time. Centralbad's handling of the situation is really beneath all criticism. Ready to vomit on the reception! Dumbest comments I've heard in a long time, behind the service desk. I wonder who is the boss behind idiotism, fire them and get someone with sensible solutions.

First would like to add that would give 0 stars if only it were possible. Have bought 12 times punch cards that I should be able to use sunday - fr . When I arrive, only those who bought "representatives" are allowed to enter and I, who had already paid for my visit, had to place myself on... Show full »

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Been there several times and had a cozy time but the last time was horrible. The receptionist was completely inhuman. Had bought gift cards to be used in the spring but then covid19 happened and a family member became very seriously ill (respirator for 6 weeks) and we didn't think about the expiration date at all. When I got there I was met by a receptionist who just coldly said "it doesn't apply anymore", "no we can't do anything", "you have to buy something new" I asked her if we could talk to someone responsible "I'm the one responsible" I got the answer. I'm going to try to take this further and if I don't get my money back or can use what I paid for, I will never visit the place again and everyone I know will know how they treat their customers.

Been there several times and had a cozy time but the last time was horrible. The receptionist was completely inhuman. Had bought gift cards to be used in the spring but then covid19 happened and a family member became very seriously ill (respirator for 6 weeks) and we didn't think about the exp... Show full »

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Never buy a gift card at Centralbadet, if you miss the expiration date, you will only get a snooty message that you should have read the small print on the back and come earlier. Never again, Sweden's worst customer service. Now I have the pleasure of telling my mother's other children and grandchildren that there was no gift, Centralbadet does not care that the recipient of the gift card is over 75 years old and could not come because of the Covid restrictions, it is apparently our problem.

Never buy a gift card at Centralbadet, if you miss the expiration date, you will only get a snooty message that you should have read the small print on the back and come earlier. Never again, Sweden's worst customer service. Now I have the pleasure of telling my mother's other children and... Show full »

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They said that our gift certificates (ordered online from England were used (Christmas gift). When we wondered we got a business card and the threat that they would call on guard if we didn't leave the bath right away.
(We are an elderly couple who intended us a pleasant afternoon m yoga classes) When we said that we ordered yoga, we said that they would charge us for this.
Creepy

They said that our gift certificates (ordered online from England were used (Christmas gift). When we wondered we got a business card and the threat that they would call on guard if we didn't leave the bath right away.
(We are an elderly couple who intended us a pleasant afternoon m yoga c... Show full »

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I've been here 3-4 times and hated it every single time.
And yes, you might ask why I've come here several times. Unfortunately, I've been plus 1 every single time, when I received it as a gift and didn't want to be ungrateful. Just because you're a woman doesn't mean you love SPA.

The place is simply horrible, claustrophobic, boring, uninspiring and wasted time.
I didn't feel relaxed at all, quite the opposite. You must not talk, breathe or show any signs of life.
The food is :(

If you want to be more stressed than you usually are, you should visit the central bath.

I've been here 3-4 times and hated it every single time.
And yes, you might ask why I've come here several times. Unfortunately, I've been plus 1 every single time, when I received it as a gift and didn't want to be ungrateful. Just because you're a woman doesn't me... Show full »

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As soon as you turn off from Drottninggatan towards the courtyard, the tranquility is so close to the bustle but quiet and harmonious. When you get closer to Ecobaren, centralbadet's restaurant, it is difficult to navigate to the reception. There are several small walkways with stairs up and down.

The staff is nice and you get good help. It strikes me, however, that this place hasn't changed since I was here 6-7 years ago. Green and dark red tile as well as dark large wooden sections. Crowded and narrow. When you have found your way down to the bath, you will be greeted by a collection of bathrobes, slippers and towels. Plus because you get two towels and the slippers are stable and fit well on the foot. Now I like fluffy towels and these are somewhat strive but perfectly okay.

The dressing room itself is small and if you happen to end up with more than 3 close to each other, it becomes easy to claustrophobia. Good that there are hair dryers to borrow but would have liked a better surface to set off stuff. And that in 2021 they are a flat and a curling iron can you have too?

The shower room itself is small and if you are not completely comfortable in standing naked with strangers, this can become a problem. I ended up in a shower with terrible water pressure so had to test different showers so I could get all the shampoo out. There is body soap with chamomile nice and then what it markets as shampoo, but if you read on you can use it as body soap as well. It is of peppermint, swine pain to get in the eyes, comfortable for the scalp. If you have sensitive hair, it becomes easily frizzy. HINT! BRING YOUR OWN CONDITIONER. There's no one.

There are two different pool areas. A larger pool and an area with small pools. There is a swimming pool you can walk through with cold water very refreshing even if you are a real bathing pot. There are several different saunas and light therapy but most of it feels quite B. There is a lack of luxury on all levels for you to want to hang out there longer.

I took a massage that was super, I felt safe and well treated. It has a wide range of treatments. However, I feel that it is in the stingiest team that the entrance to the bath itself is not included but must be paid separately. Overall very overpriced.

In general, I probably won't visit Centralbadet again in the first place, will not wish for gift cards there either.

As soon as you turn off from Drottninggatan towards the courtyard, the tranquility is so close to the bustle but quiet and harmonious. When you get closer to Ecobaren, centralbadet's restaurant, it is difficult to navigate to the reception. There are several small walkways with stairs up and d... Show full »

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I gave away a couple of gift cards for Christmas.
These have not been able to be fully used for a couple of years due to Corona and a long period of renovation.
Once we use these, it does not work to book online 😲
May kindly sit in a 40 minute telephone queue to find out that they will help me on the spot.
Not the first time it's messed with Centralbadet.
What disappoints me the most is their unwillingness to compensate in the slightest for the hours of trouble and stress their substandard solutions cause.
You have to make do with their hollow excuses and an annoyed feeling about the visit.
What was supposed to be relaxation became stress and irritation.

I gave away a couple of gift cards for Christmas.
These have not been able to be fully used for a couple of years due to Corona and a long period of renovation.
Once we use these, it does not work to book online 😲
May kindly sit in a 40 minute telephone queue to find out that they will h... Show full »

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A bit like that, I'd say. Could be much better. Works if you are a little price sensitive. If you can afford it, it is better to go to another bath. Probably won't come back

Not my cup of tea. Crowded and loud, but a fun thing to do in the middle of the week (when less crowded).

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Very nice Spa but there are much better options in STHLM! Felt Saley and not at all in my style. But it was really nice!

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Staff get around and flush floors when it's mostly people in saunas and shower areas. Discounts do not apply during autumn holidays, Christmas and New Year's holidays, etc. occasions. Clip cards could not be used as it passed the deadline by three days. When something breaks down, it can be a long time before the errors are fixed.

Staff get around and flush floors when it's mostly people in saunas and shower areas. Discounts do not apply during autumn holidays, Christmas and New Year's holidays, etc. occasions. Clip cards could not be used as it passed the deadline by three days. When something breaks down, it can b... Show full »

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Perfect location on Centralbadet and completely clean if you are a student! The student price is cruel and during my studies we chose several times to treat ourselves to a mid-week luxury when the entry is only 150kr (however, requirements for slippers, etc., so in total if you rent everything, it ends at 280kr, still cruel price!).

I would certainly not call this the best spa't I've been to but as I said, you want to escape everyday but a friend is the perfect place to take a morning / afternoon to just talk shit!

Perfect location on Centralbadet and completely clean if you are a student! The student price is cruel and during my studies we chose several times to treat ourselves to a mid-week luxury when the entry is only 150kr (however, requirements for slippers, etc., so in total if you rent everything, it e... Show full »

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Was here in the summer and then you could sit up on their roof and sunbathe which was nice. The spa space is also good, but quite small and very people (iaf when I was there) which made it not feel completely clean or luxurious, but I would say that you get what you pay for :) They also have good food there!

Was here in the summer and then you could sit up on their roof and sunbathe which was nice. The spa space is also good, but quite small and very people (iaf when I was there) which made it not feel completely clean or luxurious, but I would say that you get what you pay for :) They also have good fo... Show full »

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very nice good standard range, not more.

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Really luxurious, but so expensive with treatments.